Privacy Policy

Last update 10th June, 2024.

General Conditions

As used herein, 'Ibis' refers to the company Ibis Payments LLC, including, but not limited to, its owners, directors, investors, employees, or other related parties. Depending on the context, 'Ibis' may also refer to the services, products, website, content, or other materials (collectively, the 'Materials') provided by Ibis. Ibis (hereinafter, 'Ibis', 'we', 'us', or 'our') is committed to protecting and respecting your privacy. This Privacy Policy (together with our Terms and Conditions) is framed under Law No. 25,326 of the Argentine Republic and governs our collection, processing, and use of your personal information. We define 'Personal Information' as information that identifies you personally, such as your name, address, email address, business, bank details, etc. The purpose of this Privacy Policy is to inform you of:

• The types of personal information we may collect about you and how it may be used; • The use we make of IP addresses and the use of cookies; • Any disclosure of personal information to third parties; • Your ability to correct, update, and delete your personal information; • The security measures we have in place to prevent the loss, misuse, or alteration of personal information under our control; and • Retention of Personal Information.

Collection and Use of Personal Information

We may collect your personal information if you use our website, bot, and mobile application (collectively, the 'Site'), open an account to use the Platform, or conduct any transactions on the platform. The types of personal information we collect may include:

• Your name; • Your photo ID, including a high-quality image of your official identification; passport and national identity document; • Your address; • Your email address; • Your bank details, including account numbers; • Your date of birth; • Your transactions; • Your economic activity; and • Your utility bill or a bank statement confirming your residential address.

We may use your personal information for the following purposes:

• To personalize your experience (your information helps us better respond to your individual needs); • To improve our Site and bot, as we continually strive to improve our offering based on the information and feedback we receive from you; • To analyze the use of our Site; • To improve customer service (your information helps us respond more efficiently to your customer service requests and support needs); • To carry out identity verification with our third-party electronic identification provider in accordance with the recommendations of the Financial Action Task Force (FATF) and in compliance with Law 27,739 and Chapter III of Resolution 49/2024 of the Financial Information Unit (UIF); • To process transactions. Your information, whether public or private, will not be sold, exchanged, or given to any other company for any reason, without your consent, except for the express purpose of delivering the purchased product or service requested by the customer; • To send periodic emails. The email address you provide for order processing may be used to send you information and updates related to your request or order, in addition to occasionally receiving company news, updates, promotions, related product or service information, etc.; • To administer a contest, promotion, survey, or other site features.

We will process your personal information only for the purpose(s) legally permitted to us.

IP Addresses

We may collect information about your computer, including where available your IP address, operating system, and browser type, for system administration. These are statistical data about our users' browsing actions and patterns and do not identify any individual.

Cookies

The website uses cookies. Cookies are small text files stored on your device by websites you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the site owners. Cookies are typically stored on your computer's hard drive. The information collected by cookies is used by us to evaluate the effectiveness of our site, analyze trends, and administer the Platform. The information collected by cookies allows us to determine things such as which parts of our site are most visited and the difficulties our visitors may experience in accessing our site. With this knowledge, we can improve the quality of your experience on the platform by recognizing and delivering more of the desired features and information, as well as resolving access difficulties. We use third-party service providers to help us better understand the use of our site. Our service provider(s) will place cookies on your computer's hard drive and receive information we select that will educate us on things such as how visitors navigate our site, what products are searched for, and general transaction information. Our service provider(s) analyze this information and provide us with aggregated reports. The information and analysis provided by our service provider(s) will be used to help us better understand the interests of our visitors on our site and how best to serve those interests. The information collected by our service provider(s) may be linked and combined with the information we collect about you while you are using the Platform. Our service provider(s) are contractually restricted from using the information they receive from our site other than to assist us. By using our site, you agree that we can place cookies on your device for the purposes mentioned above.

Disclosure of Personal Information

We use personal information for the purposes stated at the time you provide such information and/or otherwise for the purposes set forth in this Privacy Policy and/or as otherwise permitted by law. You acknowledge that by using our services and your acceptance of this Privacy Policy, you are providing personal information. You consent to the disclosure of that information when we are required by law to third parties for electronic identification purposes as mentioned above. Non-personally identifiable visitor information may be provided to third parties for marketing, advertising, or other uses. Any third party that receives or has access to personal information will be required by us to protect such personal information and to use it only to perform the services they are performing for you or for Ibis, unless otherwise required or permitted by law. We will ensure that any third party is aware of our obligations under this Privacy Policy and we will enter into contracts with such third parties to bind them to terms no less restrictive than those stated herein, to maintain the confidentiality of any personal information disclosed to them, and to impose obligations on them equivalent to those we assume under this privacy policy or that are imposed on us by data protection laws.

Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We recommend that you review all policies, rules, terms, and regulations, including the privacy policies of each site you visit. However, we seek to protect the integrity of our site and welcome any feedback about these sites. We have no control over these third-party sites or any of the content contained therein and you agree that we are not in any way responsible for any third-party sites, including, without limitation, their content, policies, failures, promotions, products, services, or actions and/or any damages, losses, failures, or problems caused by, related to, or arising from those sites.

User Rights: Correction, Updating, and Deletion of Personal Information

You have rights regarding your personal data, including the right to access, rectify, delete, and restrict the processing of your data. You also have the right to object to the processing of your data and the right to data portability. To exercise these rights, you can contact us at soporte@usaibis.com. Ibis will process your request only when it is not inconsistent with the General Terms, legal, and regulatory obligations. Upon receipt of your written request, we will provide you with the personal information we hold about you and the general use and disclosure of your personal information.

Security

We have implemented security measures to ensure the confidentiality of your personal information and to protect your personal information from loss, misuse, alteration, or destruction.

Secure Cloud Storage

Data security is a priority at all times. We securely store your data in our cloud infrastructure, using a Level 1 provider, MongoDB Atlas, as our primary data store. MongoDB Inc. is a member of the EU-US Privacy Shield program, ensuring compliance with the General Data Protection Regulation (GDPR) in handling and protecting your personal data.

Security in Transit

All data communication in transit to and from our servers is protected using HTTPS/TLS, ensuring that data transmission is secure and confidential. Additionally, all Ibis domains have HTTP Strict Transport Security (HSTS) enabled, providing an extra layer of protection by ensuring that connections to our websites are made only via HTTPS. All sensitive/credit information supplied is transmitted via Secure Socket Layer (SSL) and encrypted in our database to be accessed only by authorized individuals with special access rights to our systems, who are required to keep the information confidential.

GDPR Compliance

We ensure that all processes related to the collection, storage, and use of your personal data comply with GDPR provisions. This includes implementing appropriate technical and organizational security measures to protect your data against unauthorized access, disclosure, alteration, or destruction.

Data Transfer and Security

MongoDB Inc., as our data storage provider, complies with the EU-US Privacy Shield program, which provides a framework to regulate the transfer of personal data from the European Union to the United States, ensuring that your data receives the same level of protection required within the EU. Only authorized Ibis personnel will have access to your personal information, and such personnel are required to treat the information confidentially. The established security measures will be periodically reviewed in accordance with legal and technical developments.

Retention of Personal Information

We will retain your personal information only for as long as necessary, considering the purposes described in this Privacy Policy and our own legal and regulatory obligations. In accordance with our record-keeping obligations, we will retain accounts and personal information for at least five years after they are